Why Your Cancellation Policy Matters
It tells guests exactly what to expect if their plans change before they book.
It determines the refund schedule applied to every reservation
A clear, consistent policy builds guest trust and reduces disputes
Two Ways Your Policy Can Be Set
Per Listing: Set a policy for each listing individually. This overrides any portfolio-wide setting.
Per Portfolio: Set a single policy that applies to every listing in your organization unless it's overridden at the listing level.
Note: This applies to both listing on Wander and WanderOS operators.
Cancellation policies options
Choose from nine standard cancellation policies, listed below from most flexible to most strict:
Flexible. Full refund if cancelled at least 1 day before check-in. No refund within the last day.
Moderate. Full refund if cancelled at least 5 days before check-in. 50% refund from 4 days down to check-in.
Limited. Full refund if cancelled at least 14 days before check-in. 50% refund from 13 to 7 days before. No refund within 7 days.
Standard. Full refund if cancelled at least 14 days before check-in. No refund within 14 days.
Firm. Full refund if cancelled at least 30 days before check-in. 50% refund from 29 to 7 days before. No refund within 7 days.
Strict. 50% refund if cancelled at least 7 days before check-in. No refund within 7 days.
Super Strict 30. 50% refund if cancelled at least 30 days before check-in. No refund within 30 days. This is the default policy.
Super Strict 60. 50% refund if cancelled at least 60 days before check-in. No refund within 60 days.
Non-refundable. Aside from the 24-hour risk-free window, the booking is non-refundable. We recommend you do not use this policy, but it is available.
Manual Cancellation
Only available for direct booking sites. Displays a note to contact the host prior to booking. Can not be used on Wander Marketplace OTA.
Important: Guests can always cancel within 24 hours of booking for a full refund, even under the stricter policies, including the Non-refundable policy.
Set a portfolio-wide cancellation policy
Setting a policy at the portfolio level applies it to every listing.
Click your organization name in the top-left corner of your Operator Portal
Select "View Settings"
On the left side, find "Cancellation Policy"
Choose the policy you want to apply and save your changes
Set a per-listing cancellation policy
Setting a policy on an individual listing overrides your portfolio-level policy for that listing only.
Navigate to your “Listings”
Click the listing you'd like to configure a cancellation policy for
On the left side, find "Cancellation Policy"
Choose the policy you want to apply and save your changes
What happens if I do not select a policy?
If you do not select a cancellation policy, guests will see "Contact us for cancellation policy details prior to booking," along with your account email address.
FAQs
How long does it take for my direct site to update?
How long does it take for my direct site to update?
Allow up to 24 hours for the change to reflect across Wander
Will the policy be applied retroactively?
Will the policy be applied retroactively?
No. Policy changes apply going forward and do not alter the terms of existing current confirmed bookings
Can I use different cancellation policies for Wander Listed and WanderOS?
Can I use different cancellation policies for Wander Listed and WanderOS?
No. The cancellation selected will apply to both.