All CollectionsGuest ManagementGuest ManagementManaging guest relationships, reviews, and conflict resolution.3 articlesHow does the Guests tab in my WanderOS dashboard work?The Guests tab in app.wander.com is your built-in CRM. It shows every guest, their lifetime spend, and their full booking and email history.How do I resolve guest disputes and protect my reputation?A strategic guide for hosts on de-escalating guest complaints using the HEARD framework, getting ahead of known issues, managing professional communication, and implementing proactive maintenance to avoid disputes.How do I import my past guests into WanderOS via CSV?Upload a CSV of your past guests on the Guests tab in app.wander.com to bring them into WanderOS for marketing and unified history.
