Overview
WanderOS imports reviews in two ways:
From your PMS: Reviews sync automatically once your PMS is connected. This works for some PMSs, listed below.
From your Airbnb listing: Paste your Airbnb listing link into each property's Reviews tab. Any host can do this.
At this time, guests can't leave a review directly on your WanderOS site.
PMSs that sync reviews automatically
Guesty (Airbnb, Vrbo and Booking.com reviews only. Guesty doesn't collect reviews for direct bookings.)
Hostaway
Hospitable
OwnerRez (only some of your OwnerRez review history may come through)
Escapia
PMSs that may not sync reviews
Rentals United
These PMSs are connected for reviews, but often no reviews come through for various reasons. Connect your Airbnb listing, and contact Wander Support if you need more.
PMSs that don't sync reviews
Streamline
Track
Lodgify
Connect your Airbnb listing. To import reviews from your PMS, contact Wander Support.
Connect Airbnb reviews
Log in to app.wander.com and click Listings.
Select the property.
Select Settings, then open the Reviews tab.
Paste the full Airbnb listing link (for example, https://www.airbnb.com/rooms/12345678).
Click Connect.
Repeat for each property.
Your past Airbnb reviews import within about 2 hours, and new reviews keep syncing after that. If you disconnect later, your existing reviews stay, but new ones stop syncing.
You can connect Airbnb even if your PMS already syncs reviews.
Connection status
Healthy: The link is connected.
Unhealthy: Wander can't reach the link. Check that the listing is still public and active.
Not Connected: No link has been added yet.
How reviews display
Featured reviews: Your most useful reviews are shown first. Reviews with video rank highest. Reviews with only a rating and no text rank lower.
Sorting: In the reviews window, guests can sort by most relevant (newest first), highest rating or lowest rating.
Guest names: Shown as first name and last initial.
Hiding reviews: You can hide individual reviews in the Reviews tab.
Troubleshooting
No reviews after 2 hours: Make sure the Airbnb link is complete, starts with https:// and points to a public listing.
Status shows Unhealthy: The listing may be paused, unlisted or removed. Update the link.
Rating shows 0.0: The import is still running, or the listing has no public reviews yet.
PMS reviews missing: Check your PMS against the lists above. If your PMS should sync reviews and none appear, contact Wander Support.
Best practices
Connect early: Add your Airbnb link when you launch so visitors see reviews from day one.
Keep listings active: Pausing or unlisting on Airbnb can stop new reviews from syncing.
Check monthly: Open the reviews on your live site once a month to confirm new feedback is coming through.
Need help?
We’re here for you. If you have any questions, reach out to our Support team at [email protected] or chat with us through the 'Help Center'.