Overview

The Discounts tool lets you create custom promo codes for your direct booking site. Use it to drive conversions, reward repeat guests, target new guests, and run focused marketing campaigns.

Capability	What it lets you do
Customization	Build promo codes as a percentage off or a fixed dollar amount.
Control	Set usage limits, expiration dates, and per-guest restrictions.
Targeting	Apply discounts portfolio-wide, restrict to specific listings, or limit to new guests only.
Scope	Apply the discount to the full booking amount or restrict it to night rates only.
Transparency	Discounts appear as line items on guest invoices and are trackable in your dashboard.

Choose where to create your discount code

For WanderOS property managers, a promo code created in a Property Management System (PMS) does not automatically work on the direct-booking site. Coupon syncing depends on your PMS.

Connected PMS	Where to manage promo codes
Hostaway or Track	Create and manage supported coupons in your PMS. Imported codes appear in WanderOS as PMS-managed discounts.
Other PMS integrations	Create the code in WanderOS under Finance > Discounts for guests to use on your direct-booking site. Creating it only in your PMS is not enough.

For a code labeled Managed in Hostaway or Managed in Track, make changes in that PMS. Not every PMS promotion or restriction is supported, so test the imported code before sharing it.

If a Hostaway or Track code is missing or not working, contact Support to check the import and eligibility rules rather than assuming you must recreate it in both systems.

WanderOS-created codes apply to your WanderOS direct-booking site, not the Wander.com Marketplace or third-party booking platforms.

Create a WanderOS discount code

To create a discount code directly in WanderOS:

Sign in to app.wander.com.
Under Finance, open Discounts.
Select Create discount.
Complete the discount details below.
Select Create discount to save it. A scheduled code becomes usable at its configured start time.

Field	What to enter
Discount name	A descriptive name. This name is shown on the guest’s invoice.
Discount code	The code guests enter at checkout. Use uppercase letters, numbers, or hyphens, or select Generate code.
Discount amount	A percentage or fixed amount.
Apply discount to	All properties or selected properties. If a property does not appear in drop down, try typing the title in the Search bar.
Discount start	Start now or at a scheduled date and time.
Discount end	Keep the code available until manually disabled or set an end date and time.

Optional settings let you:

Limit the code to one use per guest.
Set a total redemption limit across all guests.
Restrict the code to new guests.
Apply the discount to night rates only, excluding cleaning fees and other charges.

What does the guest see at checkout?

The guest enters the promo code into the discount field on your checkout page.
WanderOS validates the code in real time and applies the deduction.
The updated total and the discount line item appear immediately on the invoice.

Discount dates control when the code can be redeemed

The Discount start and Discount end fields control when a guest can use a WanderOS-created code. They do not restrict the dates of the stay.

For example, a code available October 1–31 is not automatically limited to October stays. A guest could redeem it in October for a later eligible stay.

The current WanderOS creation form does not provide stay-date, minimum-night, or minimum-spend controls. Imported PMS coupons can have separate eligibility rules. Contact Support before advertising a restriction you cannot configure or verify.

Test the code before sharing it

Test the code on your live site using an eligible property and representative stay dates. Enter the exact code at checkout and review the discount, taxes, fees, and final total without completing the booking.

A discount does not necessarily reduce every charge. In particular, do not assume a WanderOS-created code causes the PMS to recalculate taxes. If the tax amount or total looks wrong, contact Support before distributing the code.

Resolve codes that are missing or not working

If a promo code does not work at checkout, check:

Where it was created. For PMS integrations other than Hostaway and Track, the code must also exist in WanderOS.
The exact code. Hyphens matter: FRIENDS20 and FRIENDS-20 are different codes.
Status and timing. Confirm the code is active, has started, and has not expired or been ended.
Property eligibility. Confirm the selected listing is included.
Usage limits. Check the redemption cap, one-use-per-guest limit, and new-guest restriction.
PMS-managed rules. Imported codes may have additional requirements, such as minimum nights.

To view a code’s details and redemption count, open Finance > Discounts and select the code.

To stop a WanderOS-created code, open it and select End discount. If you need different settings, end the existing code and create a replacement. Manage imported PMS codes in the originating PMS.

A checkout discount may appear differently in the PMS

A discount applied at WanderOS checkout is separate from how the resulting reservation is recorded in your PMS. Depending on the integration, the original code or a separate discount line may not appear there.

A missing code label alone does not prove that the booking totals are wrong. If the PMS reservation total, payment record, or rental agreement disagrees with the discounted booking, contact Support before collecting any apparent remaining balance from the guest.

Discount rules and limitations

No stacking. Guests cannot combine multiple promo codes on a single reservation.
Direct site only. Codes apply only to bookings on your WanderOS direct site. They do not apply to bookings made on wander.com or other third-party platforms.
Inactive properties show in the dropdown. Inactive listings may still appear in the property selector when configuring rules. Double-check you're targeting active properties only.
Codes are uppercase only. WanderOS enforces uppercase letters and numbers for all promo codes.

Promotional playbook

Use case	Example code	Strategy
Welcome offer	`WELCOME10`	Pair with Restrict to new guests to drive first-time bookings only.
Seasonal promo	`SUMMER2026`	Use a fixed amount (e.g., $150 off) to drive demand during peak weeks.
Repeat guests	`COMEBACK`	15% off for past guests, no new-guest restriction.
Email campaigns	`VIP50`	Exclusive code for your subscriber list to track campaign ROI.
One-off VIP gift	`GIOVANNA300`	Set redemption cap to 1 for a personal, one-time concession.
Off-season fill	`OFFSEASON25`	Higher percentage off to drive bookings in low-demand windows.
Last-minute	`LASTMIN`	Time-limited code to fill gap nights within 7 days of arrival.

Best Practices

Use clear naming conventions	Descriptive internal names (e.g., `Q3 Email Subscriber Promo`) make it easy to match performance to campaigns later.
Cap redemptions on public codes	Set the redemption limit on any code you share publicly to avoid runaway use.
Use Restrict to new guests for acquisition campaigns	Prevents existing guests from claiming a discount meant to attract first-timers.
Use Apply to night rates only when fees are high	Keeps your cleaning and platform fees whole while still offering a meaningful incentive.
Schedule, don't scramble	Use the Scheduled time start date to pre-load seasonal campaigns instead of creating codes the morning of.
Track ROI per code	Assign a unique code to each marketing channel (email, social, partner) so you can attribute bookings accurately.
Audit expired codes monthly	Use the status filter to clean up old codes and keep your dashboard manageable.
Test before sharing	After creating a code, run through your own checkout to confirm the discount applies correctly before distributing it.

FAQs

Can I delete a discount code?

No. WanderOS does not offer a delete option. For a WanderOS-created discount, select End discount to stop future use. The discount becomes inactive and remains in your dashboard for reference.

Can I edit a discount code?

No. WanderOS-created discounts cannot be edited after creation. To change the amount, eligible properties, dates, or other settings, end the existing discount and create a replacement.

PMS-managed discounts: If a code is labeled Managed in Hostaway or Managed in Track, make changes in that PMS instead of WanderOS.

Can I require a minimum stay or booking amount?

The current WanderOS discount form does not include minimum-night, maximum-night, or minimum-spend settings. Contact Support to review whether your requested restriction can be configured for your setup. Imported PMS codes may have their own eligibility rules.

Need help?

We’re here for you. If you have any questions, reach out to our Support team at [email protected] or chat with us through the 'Help Center'.

Create and Manage Promotional Discounts